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FAQs

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Banqup

What is Banqup?

Banqup is the simplest and smartest digital administration tool. Banqup simplifies administration and finances processes by providing businesses with the opportunity to manage all their administration and invoicing on just one digital platform. With Banqup, businesses spend less time on admin and invoicing, and more time making their business thrive.

Who is Banqup for?

Banqup is designed for SMEs, micro-businesses, self-employed businesses and freelancers. With Banqup, these types of businesses no longer need to worry about paper financial documents and can easily transition to digital administration. Banqup is a simple and smart solution that saves businesses time by providing the right functional tools to manage admin and finance processes all in one digital place.

Plus, with the ability to provide your accountant and bookkeeper with access to your financial documents, you can have the confidence that your accountant has all of the information they need to manage your tax returns.

What does it mean for my business?

Banqup means having the tools available to manage admin and finance processes via one digital solution.

No longer will businesses need paper, physical documents and no longer will businesses need to input data and manage their finances in more than one place. Banqup provides a clear overview of all incoming and outgoing finances, meaning less time is spent consolidating finances and more time is spent making your business thrive.

How does Banqup work?

Simply send your invoices, receipts and financial documents to your Banqup platform. Either by email, drag & drop or by taking a picture on your smartphone.

Banqup's OCR (Optical Character Recognition) technology then converts the text and data on your financial documents into digital files. This not only greatly reduces your data inputting but means that your document becomes digital. Provide your accountant with access to your digital documents for even more ease.

Do I need prior knowledge of digital administration software before I start?

Not at all! Banqup is a simple solution to set-up and use, perfect for businesses who have either extensive or no knowledge of digital administration. Take a look at our support guides and blog for extra support.

Is Banqup difficult to set-up and use?

Not at all! Banqup is a simple solution to set-up and use, perfect for businesses who have either extensive or no knowledge of digital administration. Take a look at our support guides and blog for extra help.

How do I allow my accountant or bookkeeper to access my Banqup account?

With Banqup, it is simple to share your documents with your accountant or bookkeeper. You can choose whether to provide your accountant with access to all your documents and financial information or you can choose on a document by document basis.

How do I sign up to Banqup?

Signing up to Banqup is simple. Take a look at our Starters Guide for the step-by-step process on how to sign up to Banqup.

Pricing

How much does Banqup cost?

There are a range of Banqup subscriptions, created to suit your business' needs. Take a look at the Banqup pricing page to discover your options.

Does Banqup offer a free trial?

Banqup does not offer a free trial but we do offer a free subscription as part of our level and pricing structure. Take a look at our pricing page for full details.

Support

What if I want a quick answer to my issue?

Sure you can! We have a Public Knowledge Base with articles that will walk you through all you issue with Banqup. If what you're looking for is not in there, you can always reach out to Banqup's Support Team at help@banqup.sg.

How can I reach Banqup support?

There are many ways to reach Banqup customer support. Take a look at the support page for all your options.

Is support included in every subscription?

Yes, of course! Not only can you look at the Banqup online guides and blogs, you can also contact the Banqup Customer Support team who will help you with any queries you may have.

InvoiceNow and E-invoicing

What is e-invoicing?

Electronic invoicing or e-invoicing is the automated creation, exchange, and processing of invoices between suppliers and buyers using a structured digital format. This means no more paper- or PDF invoices, less manual processing efforts, and faster payments.

E-invoicing with Banqup is as simple as sending and receiving emails.

What are the benefits of e-invoicing?

E-invoicing has numerous advantages. The main advantage is that invoices can be exchanged between business partners without any human interaction.

Thanks to the fact that there is no need for human interaction; exchanging invoices becomes a streamlined process, payments go faster and it contributes to a greener business.

What is InvoiceNow/Peppol network?

InvoiceNow is Singapore’s nationwide e-invoicing initiative launched by the Infocomm Media Development Authority (IMDA) in January 2019. It adopts the Peppol framework to manage the transmission of invoices across financial systems without human intervention, increasing the speed of processing invoices, which can result in faster payments.

We got you covered

Even more Banqup support

Take a look at the other ways your business, or your accountancy firm, can get extra Banqup support.

Get started with Banqup

Start seeing the benefits of digital government with Banqup. Activate your account today.

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